Archive for December, 2015

CCC ONE® Repair Methods Now Available in CCC ONE® Touch

Abby Wilson / Collision Repair, Company News /

Estimators and technicians can now access OEM repair procedures at the car while writing or reviewing an estimate with CCC ONE® Touch CCC Information Services Inc. (“CCC”) announced today it has added CCC ONE® Repair Methods functionality to the CCC ONE® Touch mobile platform, making it even easier for estimators and technicians to make more […]

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What Drives Customer Satisfaction

Susanna Gotsch / Crash Course, Perspectives /

(This article was featured in Property Casualty 360.) Why A Good Claim Experience is So Important Wikipedia lists “customer satisfaction” as “… a measure of how products and services supplied by a company meet or surpass customer expectation.”1  Companies have used this metric for many years, with numerous studies drawing correlation between a company’s ability […]

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Staying Connected in Today’s Connected World

Hari Rao / Insurance /

64% of American adults now own a smartphone of some kind1 and about half of U.S. smartphone owners check their devices several times an hour or more frequently2. It’s no surprise that in today’s connected world, consumers want to be in the know about their vehicle’s repairs. Check out this infographic on how Update Plus […]

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The Benefits of Ordering Parts with CCC ONE

Abby Wilson / Collision Repair /

CCC ONE customers are ordering parts electronically using CCC ONE every day, saving them time and money and helping their shop run more efficiently.  This graphic lays out the 4 major benefits of this feature that all Repair Workflow customers already have access to! Our Parts-A-Palooza crew is currently making their way around the U.S., […]

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Industry Trends with Susanna Gotsch – December 2015

Hari Rao / Crash Course, Trends /

In the December edition of CCC Trends, Susanna takes a look at customer satisfaction in P&C insurance. CCC’s Analytics team examined customer satisfaction data from over 250,000 surveys and its findings challenge the historically accepted belief that cycle time is the key factor driving customer satisfaction. While cycle time and claim costs are closely correlated […]

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