Archive for August, 2015

Going Paperless

Jaclyn Sorci / Collision Repair Newsletter /

The vision create a fully “paperless” business world is not new. In 1975, BusinessWeek magazine predicted “a collection of … office terminals linked to each other and to electronic filing cabinets” and that offices would be fully paperless by 1990. Decades later, that reality has yet to be realized in many offices and shops. CNN’s […]

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Do You Give Your Customers Rides?

Jaclyn Sorci / Collision Repair Newsletter /

For many customers, difficulty securing a ride to and from a repair shop can prevent them from leaving their vehicle at the shop. When faced with a customer in this situation, what do you do? Many shops pull a porter or detailer to give the customer a ride home or back to work. This is […]

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Your Customers Want Options

Jaclyn Sorci / Collision Repair Newsletter /

With 90% of consumers using multiple devices to accomplish work and daily tasks, today’s customer expects to have a choice in how they communicate with their collision repair shop. They expect to have a customer experience that is tech enabled and hassle free. We’ve looked at our solutions to see how we could change them […]

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