Archive for July, 2015

Evolving Demographics in the U.S.

Susanna Gotsch / Crash Course, Insurance, Perspectives /

Much of our reported research over the last several months has focused on how the automotive claims and collision repair industries are experiencing lifts in both auto claim frequency and cost, returning in many ways to pre-recession trends. When we look at the broader demographics however we see that the U.S. saw little to no […]

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Industry Trends with Susanna Gotsch – August 2015

Hari Rao / Crash Course, Trends /

This edition of CCC Trends examines some of the large shifts within the demographics of the U.S. in terms of the age and population make-up. Susanna’s also discusses the impact of the growing diversity of the U.S. population on our industry. With more vehicle registrations annually still coming from those in the U.S. aged 55-plus […]

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Enabling Wins with Claims Analytics

Hari Rao / Insurance, Perspectives /

Getting claims to the right person at the right time can have a big impact on claims settlement. Ken Kozek, Vice President of Claims at Grange Insurance offers insight on adopting analytics to enable a better performing claims department. Ken discusses the importance of building an analytics-based organization with a balanced focus on people and […]

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Collision Repairers Get New Tools to Improve the Consumer Experience with Mobile Technology Enhancements from CCC

Michelle Hellyar / Collision Repair, Company News /

CCC  announced today enhancements to its suite of consumer solutions, helping repair facilities provide a more streamlined experience to customers throughout the repair process. CCC ONE® Update Plus will now offer proactive text messaging that includes pertinent shop and estimate information. CCC ONE® Repair Workflow will now include digital signature capabilities, allowing customers to authorize […]

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Claim Frequency and Costs Rise Again

Susanna Gotsch / Crash Course, Perspectives /

Automotive claim frequency and costs are on the rise again. The most recent data from the ISS Fast Track Plus™ data reveals Private Passenger Auto Collision losses experienced an increase in claim frequency of 4.3 percent for the rolling four quarters ending Q4 2014 versus the rolling 12 months ending Q4 2013.1 Property Damage Liability […]

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