Archive for January, 2015

Customer Satisfaction through Multiple Touchpoints

Susanna Gotsch / Insurance, Perspectives /

(This article was originally featured in Property Casualty 360) Market Conditions Drive Change in Consumer Expectations Economic growth in the U.S. continues to expand, but at a rate that is lower than pre-recession.  Consumers and businesses continue to focus on reducing expenses and stretching their dollars further.  Consumers now spend more time than ever before researching […]

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More Ways to Get Found

Jaclyn Sorci / Collision Repair Newsletter /

Are you using Carwise yet? Carwise makes it easier for customers to find you when they are searching for a collision repair shop online. And if you’re an Update Plus customer, you can share reviews of your shop and repair status with your customers via Carwise.  If you haven’t set up your profile, click here […]

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CCC Acquires Actual Systems of America (ASA)

Jaclyn Sorci / Collision Repair Newsletter /

Last month, CCC announced the acquisition of Actual Systems of America (ASA). What does that mean for shops like yours? Repairers using CCC ONE Repair Workflow will get immediate access to more recycled parts choices from within their existing system. Integrated functionality will allow shops to view available parts, request live quotes and purchase and receive […]

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Happy New Year from CCC!

Jaclyn Sorci / Collision Repair Newsletter /

We hope you had a wonderful holiday and want to extend our warmest wishes for a happy and prosperous new year! We are grateful for the opportunity to be your partner and want to help make this 2015 your most successful year ever. Here are just a few ways we’re making that possible: Get found […]

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