Archive for April, 2014

CCC ONE Touch Changes Everything

Jaclyn Sorci / Collision Repair Newsletter /

It all started three years ago with the introduction of CCC ONE Mobile for the iPhone. The first reaction from customers was, “WOW! This is awesome.”  The second reaction? “When can I write an estimate on this?” After the release of CCC ONE Mobile for Android, and a year later, CCC ONE Tablet for the […]

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Centralize Assignments and Expand Capabilities

Jaclyn Sorci / Collision Repair Newsletter /

Large, multi-store operators implemented centralized call centers back in the early 2000’s. The results they saw were immediate:  increased capture rates and improved claim cycle times. Through most of the first decade, call centers were limited to the “mega” MSOs. But the marketplace is changing.  In the past three to five years, the larger, regional […]

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New Suppliers Join the CCC TRUE™ Parts Network

John DeRango / Company News, Parts /

Early adopters of CCC’s parts solution seeing significant reduction in return rates  Chicago, IL, April 17, 2014 – CCC Information Services announced today that four additional parts suppliers have signed on to join the CCC TRUE™ Parts Network, building on months of new parts supplier activity. Once fully implemented, the new suppliers will be able […]

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CCC ONE™ Contact Center Helps Repairers Capture More Work

John DeRango / Company News /

New solution adds centralized contact management to the CCC ONE® platform  Chicago, IL, April 15, 2014 – Speed is critical when it comes to capturing repair assignments, but it can be hard to achieve for multi-store operators who rely on their individual repair facilities to step away from their hectic workload and follow up on […]

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CCC’s Crash Course Report is Now Available

Susanna Gotsch / Crash Course /

Industry’s leading automotive claims and collision repair trends data comes to life through a detailed report, infographic and webinar series Chicago, IL April 9, 2014 – Staying ahead of industry trends and marketplace dynamics is critical to success, but it can be hard to keep up or even comprehend how all of the pieces fit […]

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URG Conference Live Blog

John DeRango / Parts /

URG Post-Event Review April 12 | 9:00 PM After 2 full days of training, education and networking the URG Conference has come to a close. Attendance was through the roof with URG unofficially estimating that over 500 people attended. The day featured events on growing your parts business, salvage purchasing and environmental compliance. The industry […]

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Consumer Demographics: How Changes Are Impacting the Automotive Claims and Collision Repair Industries

Susanna Gotsch / Research /

Changes within the demographics of the U.S. population will impact all aspects of society – whether it relates to changes in where people choose to live, what they do for a living or what they buy.  Businesses are already seeing the impacts of a changing workforce and customer base – where four distinct generations (Generations […]

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